Terms & Conditions

1. About these Terms and Conditions

These Terms & Conditions and our Privacy Policy set out the basis on which you can visit and use this website. Please read them carefully as they contain important information.

In these terms and conditions "we" and "us" mean the Judi Love Website, and "you" means you the customer. In these terms and conditions, certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

2. Placing Your Order

2.1 To place an Order you must be 18 years of age or over and be accessible by non-cellular telephone.
2.2 You may place an Order by filling in the Order Form on the Judi Love Website.
2.3 When you place your Order, we will issue you with a Web Order Number and a Stripe Transaction Reference. We will do this via the Judi Love Website.
2.4 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
2.5 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by email provided you have indicated an email address on your Order Form. The Order Confirmation will be effective on sending.
2.6 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, such Products are no longer being manufactured or we are unable to source relevant products. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.
2.7 Information contained on our websites constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.

3. Supply of Your Products

Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.

4. Prices

4.1 The price for the Products will be the price indicated on your Invoice.
4.2 Delivery costs are payable by you as indicated on your Invoice.

5. Paying for Your Products

5.1 You may pay for your Products by the methods of payment as may be displayed on the payment section of the Judi Love Website.
5.2 You must pay in the currency as indicated on your Invoice.
5.3 If you are paying by credit/debit card, then you must supply your credit/debit card details when you place your Order. Your credit/debit card will be charged on placement of the order. We will not process your order until your credit/debit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation your order will not be processed.
5.4 We will send you an Order Confirmation Email, which will also act as an Invoice. This will be sent to the email address on your Order Form.

6. Delivery of Your Products

6.1 We will deliver your Products to the delivery address as entered on your Order.
6.2 We will use our reasonable endeavours to deliver your Products within 14 days of the date of issue of your Order Confirmation. If you have ordered several Products at one time, we may deliver such Products on different days.
You may cancel your Order at any time prior to delivery of the Product ordered: email info@judilove.co.uk quoting your Web Order Number and a Stripe Transaction Reference.
6.3 Title to and risk of loss in your Products will pass to you on delivery of the Products.

7. Your Right to Return the Products

7.1 If you are not satisfied with any Product you have purchased from us, you may return the Product to us and obtain a refund of the price of the returned Product if you contact us within 10 Working Days of delivery of the Product. However, you may not return a Product and claim a refund if the Product concerned is a Video, DVD, CD or Cassette Tape which we supplied to you sealed and unused and you have broken the seal.
7.2 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement, subject to the conditions below, please email info@judilove.co.uk quoting your Web Order Number and Stripe Reference Number.

(i) The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and

(ii) The Product(s) are returned in accordance with the instructions below.

Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure

Please follow the steps below to enable us to process your refund efficiently:

(i) Please email info@judilove.co.uk quoting your Web Order Number and Stripe Reference Number to make arrangements for return.

(ii) Before returning any Product(s) to the Judi Love Website please check that you have:

1. Contacted the Judi Love Website, via email info@judilove.co.uk quoting your Web Order Number and Stripe Reference Number.

2. Packaged the product(s), ensuring that no damage will occur in transportation.

3. Sealed the packaging securely.

(iii) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt.

(iv) Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs above.

8. Our Liability

8.1 If you are a Consumer, nothing in the Contract shall limit or exclude our liability for breach of any term implied by statute.
8.2 If you are not a Consumer, these terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products.
8.3 Nothing in the Contract shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud.

9. Contacting Judi Love Merchandise

You can contact us:

by email at info@judilove.co.uk quoting your Web Order Number;

by using the Contact Form in the Contact Store section of the website quoting your Web Order Number.

10. Data Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. Some of the information you provide to us will be passed to the companies we use for the shipment of Products to you. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it for you on email request.

11. Circumstances beyond our reasonable control

We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

12. Disagreements Governing Law and Jurisdiction

We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the UK and English law will apply.

13. General

13.1 Neither our failure nor your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
13.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

14. Defined Terms

In these terms and conditions:

  • "Judi Love Website" means our build-to-order website;
  • "Contract" means these terms and conditions together with your Order Confirmation;
  • "Consumer" means a customer who purchases Products otherwise than in the course of a business;
  • "Invoice" means the invoice issued by us to you for the price of the Products;
  • "Order" means an order placed by you in accordance with these terms and conditions;
  • "Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order;
  • "Order Form" means the electronic order form on the Judi Love Website;
  • "Product" means any product listed on the Judi Love Website which we agree to supply to you on these terms and conditions;
  • "Web Order Number" means the order number issued by us to you via email on the Order Confirmation;
  • "Working Day" means any day other than a Saturday, a Sunday or a public holiday in the United Kingdom;

Disclaimer

Access to and use of the Judi Love site (www.judilove.co.uk or any sites that lead/point to it) (hereinafter referred to as "this site") is subject to these Site Terms.

Your use of any part of this site constitutes your acceptance of these Site Terms, which take effect on the date on which you first use this site. We reserve the right to change these Site Terms at any time by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of the amended Site Terms.

Whilst we endeavour to make this site available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily or permanently and without notice.

Any information found on this site is intended for general guidance only. If you would like advice specific to your circumstances, please contact us. We may change this site and anything described in it without notice to you.

Whilst we endeavour to ensure that information on this site is correct, no warranty, express or implied, is given as to its accuracy. Except for death or personal injury resulting from our negligence, we shall not be liable

for any damages or losses (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

We do not warrant that this site will be compatible with all hardware and software which you may use. Although we may put in place security measures for your protection, we shall not be liable for damage to, or viruses that may affect, any computer equipment, software, data or other property as a result of your access to, use of or browsing of this site or your downloading of any material.

You shall not submit any material or information to us or to this site which is in any respect in breach of any statute, regulation or byelaw of any jurisdiction or which may breach the intellectual rights or privacy or other rights of any third party or which may be defamatory, obscene or indecent.

You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any material, information or data submitted by you to us or to this site.

We accept no responsibility for the content of any site to which a link from this site exists. The links are provided “as is” with no warranty, express or implied, for the information provided within them.

If you have any questions, comments or suggestions about the way in which we use your personal data, please contact us at:

Judi Love Ltd,
29 Westwood Road,
Ilford,
Essex IG3 8SB
UK

Tel. 07949 216 259